"When you take a call, you do not know what happened to the person at the other end of the phone. You must be able to empathize with others and have the ability to multi-task under stressful situations. Our days are never the same. "
Brian Campbell was interested in pursuing a career in law enforcement. After he finished college, Brian was hired by the Pennsylvania State Police into an entry level position. He wasn’t there long before the position of Police Communications Operator caught his eye.
“I was looking for a new challenge. I knew I wanted to remain involved in law enforcement and be in a position where I could help other people. It was a great fit for me.”
Police Communications Operators are responsible for receiving, prioritizing and determining the appropriate disposition of emergency and non-emergency police services calls from the public, department personnel and other law enforcement agencies. They also dispatch State Troopers and relay information over radio, telephone and computer systems, as well as querying, entering and updating information in electronic record management systems. Police Communications Operators work rotating shifts within a 24-hour dispatching environment.
As a Police Communications Operator, Brian knew immediately that his new position was going to provide him with the challenge he was seeking.
“When you take a call, you do not know what happened to the person at the other end of the phone. You must be able to empathize with others and have the ability to multi-task under stressful situations. Our days are never the same. ”
Brian has enjoyed a rewarding career with the Pennsylvania State Police and is also a part-time instructor helping to train newly hired Police Communications Operators.